Now Hiring - Call Center Sales Specialist in Universal City, CA

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

The VIP Call Center Sales Specialist will be responsible for selling various theme park products, including Universal Studios Hollywood’s premier product, the VIP Experience. This role is accountable for meeting or exceeding the sales goals of a 365-day-a-year sales operation. The VIP Call Center Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales and providing exceptional guest service.

General Responsibilities:

• Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment
• Meet established sales metrics and quality standards
• Engage with guests and clients through various channels, including inbound/outbound calls, email, and web-to-leads
• Foster good working relationships with internal and external partners through honesty and integrity
• Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss USH’s product offerings, with special emphasis on the VIP Experience, Group Sales, Youth Programs, and Special Events
• Process ticket orders and reservations according to Standard Operating Procedures
• Perform other duties as assigned

Qualifications/Requirements

• High school diploma or GED
• Must be able to work a flexible schedule, including weekends and holidays
• Outstanding communication skills, both written and verbal
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Desired Characteristics

• Bachelor’s degree in related field
• Sales call center experience
• Proven ability to upsell into an upscale, premium product
• High level of professional customer service
• Solid sales aptitude with ability to excel at consumer-direct sales, including the skills to adapt sales presentations based on consumers’ needs and wants
• Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
• Exceptional attendance record, reliable and punctual with ability to adhere to established break/lunch times
• Working knowledge of Microsoft Office and aptitude to quickly learn new systems
• Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. $18-20 per hour

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-[please apply online] and in the UK by calling +44 [please apply online]726.